Building software that doesn’t break under real people.

Public & Business Services & Procurement (Ontario Public Service)

• Support QA for digital services in the Government Services Integration Cluster (GSIC).
• Write and execute manual test cases for new features across enterprise applications.
• Log, analyze, and retest defects using OPS tooling and standards.
• Review requirements and user stories for clarity, edge cases, and testability.
• Work closely with developers and BAs to prevent issues from reaching production.

AO Globe Life

• Met with union members over Zoom to walk through permanent benefits and coverage options.
• Built strong communication, active listening, and objection-handling skills.
• Used a structured needs-analysis process to recommend policies that actually fit families.

Digital Orb Marketing

• Started and ran a small digital marketing agency end-to-end (sales, delivery, ops).
• Planned and executed SEO, social, and content campaigns with measurable growth goals.
• Managed client relationships, timelines, and budgets while reporting on performance and ROI.

Food Basics

• Led front-end staff scheduling, training, and day-to-day operations.
• Handled cash handling, refunds, and customer escalations during busy hours.
• Kept store standards tight around safety, cleanliness, and policy compliance.

Ampac Paving

• Led a small crew on interlock and paving projects, coordinating day-to-day execution.
• Managed on-site problem solving, time constraints, and client expectations face-to-face.